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Tiki Central Forums Tiki Drinks and Food do not buy from extreme-trading-shop.com!
do not buy from extreme-trading-shop.com!
whinylittlerunt
Tiki Centralite

Joined: May 31, 2007
Posts: 21
Posted: 2007-07-15 5:28 pm   Permalink

Sorry for the caps but I want to make this clear to people.

I ordered 6 bottles of Havana Club rum through this company, at a surprising total cost of $160, give or take a few. That's US dollars. They are based in Germany. Anyways I placed my order on June 2nd, and on June 4th they told me it was shipped. What is it now, July 15th? No more e-mail correspondance, no tracking number as I was promised, no communication whatsoever. I opened a claim with PayPal and still they have yet to reply to this matter. I got burned out of my money and I don't want to see anyone else have the same situation happen to them. If it got bagged by customs, that's understandable, but the fact that they haven't responded to a single e-mail in weeks gets me really annoyed. Just don't do business with these people. I can eat $160 bucks, whereas someone else may not be able to, so please take this warning.


 
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Squad 701
Tiki Centralite

Joined: Dec 29, 2006
Posts: 30
From: Dublin, Ireland.
Posted: 2007-07-15 5:54 pm   Permalink

Similar experience lately, told bottles were posted, then a week later I was told they would be posted the next day, as he was at a horse-riding competition !!!
A week later threatened him with Paypal.
Another week passes and eventually get a reply from Paypal stating the tracking number.
Obviously going through a hard time at the moment, so use with caution.


 
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tikiskip
Grand Member (8 years)  

Joined: Nov 26, 2005
Posts: 2613
Posted: 2007-07-15 8:10 pm   Permalink

I'm sorry to hear that.
I got some rum from them and all was fine.
But $160.00 for 6 bottles sounds low, I mean with shipping.
I hope it works out for you.


 
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whinylittlerunt
Tiki Centralite

Joined: May 31, 2007
Posts: 21
Posted: 2007-07-16 04:14 am   Permalink

That's ok, I brought back a whole bunch from Canada yesterday...



 
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Swanky
Tiki Socialite

Joined: Apr 03, 2002
Posts: 4965
From: Hapa Haole Hideaway, TN
Posted: 2007-07-16 06:30 am   Permalink

If they send it by ship, it can easily take 6 weeks. They sell on Ebay as well as through their site. I'd have faith it will show up. And I don't think they speak a lot of English. Get Sven to talk to them.
_________________

Mai-Kai Memories Series Custom ceramic mugs!


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whinylittlerunt
Tiki Centralite

Joined: May 31, 2007
Posts: 21
Posted: 2007-07-16 1:15 pm   Permalink

Point is, they aren't responding to my e-mails anymore. I was talking to Alex and he was very quick about responding the first few times - even promised to send me a tracking number once it hit the states. I mean, realistically they should at least respond to mail, especially when given thru paypal for peace of mind at the very least. I either want my stuff, or my money.

 
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swizzle
Tiki Socialite

Joined: Jun 03, 2007
Posts: 771
From: Melbourne,Australia
Posted: 2007-07-16 8:57 pm   Permalink

Thats interesting to hear.I recently emailed them for a quote on postage and it took about a week for a reply.I would give a leg for a bottle of Lemon Hart 151,so i think i'm going to risk it and order some,as it's the only place i think i'll ever have a chance of obtaining some from.Good to know other peoples experiences though.
swizzle


 
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tikiskip
Grand Member (8 years)  

Joined: Nov 26, 2005
Posts: 2613
Posted: 2007-07-17 06:48 am   Permalink

Swizzle try here first they work well for me.
Puls I think it will be cheaper.
http://www.wineandliquordepot.com/


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tikiskip
Grand Member (8 years)  

Joined: Nov 26, 2005
Posts: 2613
Posted: 2007-07-17 06:49 am   Permalink

And one more thing, call them the website sucks.

 
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swizzle
Tiki Socialite

Joined: Jun 03, 2007
Posts: 771
From: Melbourne,Australia
Posted: 2007-07-17 6:04 pm   Permalink

Thanks tikiskip,but i've already tried them,and they won't ship here to Aus.

 
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swizzle
Tiki Socialite

Joined: Jun 03, 2007
Posts: 771
From: Melbourne,Australia
Posted: 2007-08-19 8:56 pm   Permalink

Just wondering if Whinylittlerunt and Squad 701 ever recieved the stuff they ordered from Extreme Trading Company?
I placed an order about three weeks ago and have sent three emails just asking if it has been sent yet,and no reply.
I've just opened a dispute with Paypal and will be interested to see how it ends up.


 
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Squad 701
Tiki Centralite

Joined: Dec 29, 2006
Posts: 30
From: Dublin, Ireland.
Posted: 2007-08-19 11:36 pm   Permalink

Hi Swizzle,
Yes, I received my goods pronto, after opening the dispute process with Paypal I received a postal tracking number for the bottles which were received then within a few days.
But within the time period of waiting and wondering I never once got an email from Extreme Trading to explain why there was difficulties or delays, or even an apology for not replying.
I think I'd stick with one of the other German on-line stores for the time being.
As an afterthought I got Pimento Liqueur from Jamaica, Swedish Punsch from Norway, faster than I got a reply from Extreme trading !!!
Best wishes.

Squad 701


 
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whinylittlerunt
Tiki Centralite

Joined: May 31, 2007
Posts: 21
Posted: 2007-08-27 6:51 pm   Permalink

I'm in the USA so it wouldn't surprise me if that had something to do with why my order got f'd up.

 
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